Privacy Policy

PRIVACY NOTICE (LAST UPDATED JUNE 2025)

Mez Design fully understand the need to and the responsibility we have to protect and respect your privacy and look after your data; both personal and otherwise.

For clarity, Mez Design may be both data controller and data processor for your personal data; this can vary between scenarios, however can be either, or both.

Please be advised that this policy is subject to change, so please return regularly to ensure you are aware of the latest details.

THE DATA PROTECTION LAW

Data protection law states that we are only able to process personal data if we have a valid reason to do so. The reasons for processing your data include, but are not limited to, performance of a contract, contacting you for customer service purposes, to enable billing and remittance, and your consent.

HOW DO WE COLLECT PERSONAL DATA AND WHAT DO WE COLLECT?

We receive information about you when you contact us by phone, email, enquiry form or otherwise in respect of our products and services – including when you request a free consultation or quote via our website.

We may collect and store:

Your name, contact number and email address
Your postcode or address (if provided)
Your preferences or notes related to your project
Device-specific data (e.g. IP address, browser type, device identifiers)
Usage data from our website, including page views and navigation history

If you provide us with personal data about a third party, you confirm you have the authority and consent to do so.

HOW DO WE USE YOUR DATA?

We use your personally identifiable information only as follows:

To respond to enquiries or provide the service or quote you have requested
To send you a short series of follow-up emails after a consultation request, containing useful information related to your enquiry, such as design tips, customer stories, and how to book your project
To administer accounts and keep track of billing and payments
To provide customer support
To customise your visit to our website and improve our services
To send service or pricing updates, where applicable

You can unsubscribe from our emails at any time by clicking the unsubscribe link at the bottom of any message or contacting us directly.

EMAIL MARKETING & KLAVIYO

When you request a consultation or quote via our website, we may send you a short series of follow-up emails using our email marketing platform, Klaviyo. These emails are intended to provide helpful information related to your enquiry, including design inspiration, customer stories, and guidance on next steps. You can unsubscribe at any time using the link provided in each email or by contacting us directly.

Klaviyo collects data on email activity (such as opens, clicks, and unsubscribes) to help us improve our communication and services. This data is stored securely and handled in compliance with data protection regulations. For more information, you can view Klaviyo’s Privacy Policy.

DIGITAL ADVERTISING AND TRACKING

We use industry-standard tracking tools on our website, including:

Meta Pixel (Facebook/Instagram Ads): This helps us understand the effectiveness of our ads and may show you relevant Mez Design content on Meta platforms after visiting our site.
Google Ads Conversion Tracking: This helps us measure traffic from Google Ads campaigns and optimise our content accordingly.

These services may collect data such as your IP address, device/browser type, and pages visited. This data is used in accordance with the privacy policies of Meta and Google. You can manage or opt out of this tracking via your browser settings or tools such as YourAdChoices.

WHERE DO WE STORE YOUR DATA?

All information you provide to us is stored securely on UK-based servers. Some data may be stored or backed up by carefully selected third-party partners, also within the UK.

While we do everything we can to keep your data secure, no method of transmission over the Internet is completely risk-free.

DATA RETENTION

Your personal data will be retained as long as necessary to fulfil the purposes outlined above. If you become a customer, your data may be retained for up to 7 years after services end to comply with legal and accounting obligations. Enquiry-only data will be retained for no longer than 12 months unless consent is renewed.

YOUR RIGHTS

You have the right to:

Access the personal data we hold about you
Correct any inaccurate information
Request the erasure of your data (“right to be forgotten”)
Object to certain types of processing
Withdraw your consent at any time (e.g. unsubscribe from emails)

To exercise any of these rights, please contact us directly.

THIRD PARTIES

We do not sell your personal data.

We may share your information with trusted third parties for the purpose of processing payments, sending marketing communications, or supporting our website infrastructure — but only where strictly necessary and with appropriate data protection safeguards in place.

DATA BREACHES

In the unlikely event of a data breach, we will notify affected users and the relevant authorities in accordance with applicable laws and timeframes.

CHILDREN’S PRIVACY

Our services are intended for adults aged 18 and over. We do not knowingly collect personal data from children.

LINKS TO OTHER SITES

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites and recommend reviewing their policies before submitting any data.

CONTACT US

If you have any questions or concerns about how we handle your personal data, please contact us directly:

Phone: 07812 166665
Website: www.mezdesignuk.com

YOUR RIGHT TO MAKE A COMPLAINT

If you are unhappy with how we process your data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House, Water Lane
Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113